Frequently Asked Questions

Find the answers to our most frequently asked questions below. If you don't find the answer you're looking for contact us and we'll be sure to help.

How often does Mermaid Hygiene service sanitary bins?

We offer a flexible service which is tailored to your individual needs and depends on the frequency of use. For example we offer monthly, fortnightly or weekly for very high visitation venues.

How often do I need my washroom serviced?

We offer a flexible service for all our washroom products. Our standard service is a monthly service, however, this can be tailored to a lower or higher frequency depending on your requirements.

How do you service sanitary bins?

We offer a full sanitary waste disposal service. We collect your bin which we then replace immediately with a fresh sanitary bin. We then remove and return the bin to our warehouse where our waste disposal and full sanitation and turbo wash clean take place.

Why use toilet seat/ anti-bac spray?

Using toilet seat spray ensures that each visitor to your washroom can have a hygienic experience. It ensures that they can remove airborne bacteria that can sit on the toilet bowl. We prefer to use toilet spray as opposed to wipes as it is more environmentally friendly.

Where does mermaid Hygiene Service in Victoria?

We currently service with in the metropolitan area and regional Victoria.

How much do the sanitary bins cost? Will I pay a one off cost or will I pay in installments?

The costs of our sanitary bins will depend on the solution and what requirements you have. To get a personalized quote please call 1300 860 312

Why should I chose Mermaid Hygiene Services for my washroom services?

Mermaid Hygiene services has been operating since 2004 as part of a larger group called Mermaid Property services which has been operating since 1984 and a market leader in Victorian cleaning. In 2017, Mermaid Hygiene Services joined forces with Rentokil Initial to become part of Initial Hygiene Australia.

Mermaid Hygiene Services offers a full range of washroom services to our many and varied clients ranging from micro businesses to large multinational organisations across the greater Melbourne area, Geelong, Bendigo and many other areas.

Mermaid Hygiene Services focuses not on what we do, but what our client needs us to do.

At Mermaid Hygiene Services we are interested in you and your specific needs, at all times looking to make your life easier, compliant with legislative requirements and looking to free you up to focus on your core product or service.

Mermaid Hygiene Services has Quality Assured status, which means that what you get today will be what you get tomorrow and the next day, a consistency that comes from looking at ways to continually provide the service at increasingly exceptional levels.

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“Bowens have been with Mermaid for more than a year now and not only are they price competitive, their customer service is outstanding. They are always there to help with any queries and get onto things...”Bowens
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